Refund Policy

Effective Date: 4 August, 2023

​

Thank you for shopping at Empowering Designs. I am committed to providing you with high-quality products and excellent customer service. However, I understand that there may be instances where you may need to request a refund. This Refund Policy outlines the terms and conditions for obtaining a refund for your purchase from my e-commerce platform.

​

Eligibility for Refund:

1.1 Damaged or Defective Products: If you receive a product that is damaged, defective, or not as described on my website, you may be eligible for a full refund. Please contact me within [X] days of receiving the product to initiate the refund process.

​

1.2 Order Cancellation: If you wish to cancel your order before it has been shipped, you may be eligible for a full refund. Please contact me as soon as possible to request an order cancellation and refund.

​

1.3 Change of Mind: I understand that purchasing decisions can change. If you have a change of mind and wish to return an item, I offer a [X]-day return period for eligible products. The returned item must be unused, in its original packaging, and in resalable condition. Please note that return shipping costs will be the responsibility of the customer.

​

Refund Process:

2.1 Contact Me: To initiate a refund request, please contact me at [Insert Email/Phone Number]. Provide your order details, reason for the refund request, and any relevant information or images related to the issue (e.g., photos of damaged products).

​

2.2 Return Authorisation: For returns due to damaged, defective, or incorrect products, I will provide you with a return authorisation and instructions for returning the item.

​

2.3 Return Shipping: If the return is due to a change of mind, you will be responsible for shipping the item back to me. For returns of damaged or defective products, I may provide a prepaid shipping label for your convenience.

​

2.4 Inspection and Processing: Once I receive the returned item, I will inspect it to ensure it meets the eligibility criteria for a refund. If the item is approved, I will process the refund to your original payment method within [X] business days.

​

Non-Refundable Items:

The following items are not eligible for a refund:

​

3.1 Gift Cards: Gift cards purchased from Empowering Designs are non-refundable.

​

3.2 Downloadable or Digital Products: Products that are downloadable or in digital format, such as e-books or software, are non-refundable.

​

Refund Disputes:

If you have any concerns or disputes regarding a refund, please contact me to resolve the issue amicably. I aim to provide fair and reasonable resolutions to any refund-related matters.

​

Changes to the Refund Policy:

Empowering Designs reserves the right to modify or update this Refund Policy at any time. Any changes will be posted on omy website with an updated effective date.

​

Contact Me:

If you have any questions or concerns about my Refund Policy, please contact me at:

​

Empowering Designs
Address: [Insert Address]
Email: [Insert Email]
Phone: [Insert Phone Number]

​

Thank you for choosing Empowering Designs. I value your satisfaction and will do my best to ensure a seamless shopping experience for you.